FAQ

What's my Grumpy Girl size?
Why don't you have more big sizes?
What if I receive an item that doesn't fit?
What is your return policy?
Do you ship internationally?
Do you have a catalog?
How do I know it's safe to purchase from your website?
What are the benefits of registering at grumpy-girl.com?
What are those decals that come with your shirts?
I represent a retail store. Do you sell wholesale?


What is the Forever Friendship Pin, and why is it being sold here?
Does the Forever Friendship Pin come in gold as well as silver?
How is the Forever Friendship Pin made?
What's my Grumpy Girl size?

Please refer to our size chart to assist you in selecting the proper size.

Our clothing is based on regular women's sizes. Most of our shirts are sized to be fitted, yet not overly tight. Therefore, if you prefer your shirts to be less huggy, we recommend going up a size. We do also offer some styles with a deliberately looser fit, which we indicate in the product description, if applicable.

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Why don't you have more big sizes?

If you think you're frustrated with our dearth of offerings for the plus-sized woman, we'd like to share that we are probably the most frustrated of all trying to find suppliers who manufacture high quality, fashionable blank shirts in larger sizes. We have spent countless hours and a great deal of energy looking for new suppliers, complaining about the unrealistic sizing to current suppliers, and resizing garments. Until our business grows to the point that we can afford to custom manufacture our blanks in the hundreds per style, per color, per size, we have to settle for what is out there.

The Grumpy Girl team is made up of perfectionist individuals who are not much for "settling," and we simply will not settle for less that what we believe is a quality product consistent with the Grumpy Girl image. We have experimented with a few larger sizes in the past and are continuing to do so with new products. Therefore, it is not for a lack of effort that we do not carry a big selection of larger sizes. This is an ongoing project for us, and we are quite confident that in the future we will be able to provide a better selection for the larger Grumpy Girl. Until then, hang tight, and pray for us!

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What if I receive an item that doesn't fit?

If you are not completely happy with the way your Grumpy Girl clothes fit, please contact us to return the item for a full refund or exchange. Of course, we would like your Grumpy Girl clothes to fit right the first time, if possible, as we know it's not a whole lot of fun to receive something and then be stricken with the dilemma of whether to go through the hassle of returning it, wearing it as is, or finding someone to gift it to for their next birthday. Therefore, in order to minimize the possibility of ordering the wrong size, we suggest that you contact us prior to ordering if you have any questions at all about the sizing of our products. We can provide you with more specific information about the particular style(s) of interest at that time, if necessary. If you find that after all that, your clothing still doesn't fit the way you want it to, no problem! Just let us know!

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What is your return policy?

Returns are accepted within 30 days of purchase. Before returning an item, please email us stating the reason for the return. We will reply promptly and advise you as to how to proceed with the return or exchange.

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Do you ship internationally?

Yes, we do ship internationally. However, instead of using our shopping cart to complete your order, please contact us instead so we may calculate the appropriate shipping costs for your order.

Please be aware that your package may be subject to additional customs clearance fees and duties, depending on the value of your order and your country's customs policies. If you are unaware of or unsure of your country's policies, we suggest you contact your local customs office. Grumpy Girl's standard method of international shipping is via United States Postal Service Airmail. Once we have sent your package, we unfortunately have no control over international customs procedures and cannot be held responsible for either customs fees and duties or delays due to customs.

For more information about shipping, please visit our ordering and shipping policies.

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Do you have a catalog?

You're looking at it. We have opted for the more dynamic web catalog over a print catalog because it allows us to make updates and changes easily and in a more timely manner.

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How do I know it's safe to purchase from your website?

When you register or login at Grumpy Girl, you do so on a secure page where your information is protected by SSL. We use PayPal, which is internationally recognized as the secure online payment leader, to process all of our website shopping transactions. PayPal is a free service that allows you to charge purchases to a major credit card, or to electronically transfer funds from your bank account via a secure server.

Anyone with an email address can pay via PayPal - you don't even need to open an account. Please visit PayPal if you would like to learn more or to read their privacy policy

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What are those decals that come with your clothes?

If you've purchased from us before, you'll notice that all of our clothing items come with a vinyl decal attached to it. This decal is waterproof and weatherproof and can be used in a variety of locations. For example, you can put it on your car window, license plate, computer, bathroom mirror, refrigerator, telephone, microwave, vacuum cleaner, or just about anything you can think of. All we ask is that if you're not going to stick it somewhere, at least give it to some poor kid who will be happy to get a sticker. Please don't throw it away! Someone here worked really hard to weed the vinyl on that thing.

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What are the benefits of registering at grumpy-girl.com?

Registering at grumpy-girl.com allows you to be updated on news we think is worth sharing. We also inform you of special sales and promotions, some of which may only be offered to registered Grumpy Girls.

We want you to know that we take our privacy policy very seriously. We will never sell, rent, or share your information with any other people or companies. Any information you provide is used by Grumpy Girl solely for the purpose of providing products or services you requested, customizing offers for you, or conducting market research for ourselves in order to provide you with a better shopping experience.

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I represent a retail store. Do you sell wholesale?

Yes. With the growing popularity of Grumpy Girl, we are currently looking for retailers whom we feel would be a good match for the Grumpy Girl product line. If you are a retailer and would like more information, please contact us at wholesale@grumpy-girl.com with your company name and brief description, contact information, and reseller's license # or other appropriate form of ID.

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What is the Forever Friendship Pin, and why is it being sold here?

The Forever Friendship Pin is a piece created by Allison, the founder of Grumpy Girl Clothing. She is still working on a new site that will be solely dedicated to the pin. At the upcoming site foreverfriendshippin.com, you will be able to register your unique serial number as well as design your own custom pins by selecting your gemstone bead mix.

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Does the Forever Friendship Pin come in gold as well as silver?

The Forever Friendship Pin is currently only offered in sterling silver, but a 14K yellow gold pin is in production and will be launched soon. Because gold is a lotta money, and a lotta people don't have a lotta money these days, we decided to start with the silver first.

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How is the Forever Friendship Pin made?

The pinheads are cast in the US. Each pin is then handmade and hand-polished in Honolulu, Hawaii. Every single teeny tiny 0.5mm number of the pin's unique serial number is stamped by hand.

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